Booking Bhutan, handcrafted journeys to the kingdom of Bhutan

࿄Happiness Guarantee

We're so confident you'll have an amazing time in Bhutan that we'll put our money on it.

A policy founded on trust, honesty and common sense, not on fine print.

Summary

  • Instead of pages of rules and caveats, this is a policy founded on trust, honesty and common sense.
  • Travel is rarely simple. If you feel let down by the experience or service you received on a trip booked with us, contact us.
  • We'll gather the details from you, then talk to your guide and team in Bhutan to validate the problem.
  • If something clearly went wrong, and the problem was within the control of either ourselves or the local team, we'll work out compensation with you that's proportional to the scale of the problem.
  • We just ask that you first point out the problem to your guide while you're still in Bhutan, and give them a chance to fix the situation.

What you do.

Step 1: Before you travel

  • Read your trip page carefully: itinerary, inclusions, exclusions, traveller info, FAQs.
  • Familiarise yourself with our booking terms and conditions.
  • If you have questions ahead of your trip, your assigned guide is the best person to ask. We'll connect you once your traveller details are in.

Step 2: On the trip, speak to your guide

  • Your guide is there to make your trip unforgettable. If something feels off, say so. Most issues can be resolved on the spot.
  • If you don't feel comfortable raising it with your guide, contact our team in Thimphu directly. We're reachable 24 hours a day during your trip.

Step 3: When you're home

  • If you raised the issue during your trip and still feel let down, email us. We'll talk to your guide and the local team, gather feedback, validate the problem, and work out fair compensation with you.

Making good on it.

We and our local guides take pride in the experience we deliver. This policy holds us accountable. In the rare event you ever need to call it in, just email [email protected] and we'll get right on it.

Questions about the policy before you book? Reach out. We'd rather over-explain than under-deliver.

Contact us